Managing Workplace Conflict - analyzing and resolving conflicts in international contexts - Detailansicht

We will cover different kinds of conflicts occurring in professional and academic work situations involving individuals from different nations.

Conflicts: Definition and characteristics (including risks and potential benefits)

Conflicts by persons involved, by origin, by degree of escalation

Different attitudes/approaches towards dealing with conflict

Culture specific workplace conflicts

A framework for analyzing and dealing with conflicts

-        Conflicts resulting from different perceptions of (oral) behavior

-        Conflicts resulting from different values

-        Conflicts resulting from different underlying assumptions

-        Different types of culture specific conflict

Ways of dealing with conflicts in a productive manner / moderating conflicts

1. Navigating Workplace Conflict: Why it’s So Tricky Now and What To Do About It by Karin Hurt and David Dye | Oct 9, 2023 | Harper Collins Leadership
2. Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships Hardcover – Sept. 2010 by Clive Johnson (Author), Jackie Keddy (Author)
3. Managing conflict in the workplace: 4th edition: How to Develop Trust and Understanding and Manage Disagreements, Shay McConnon, How to books 2010
4. Conflict Management, Stephan Proksch, Springer 2016
5. Rising Above Office Conflict, A Light-Hearted Guide for the Heavy-Hearted Employee
6. Clare E Fowler, Rowman & Littlefield Publishers 2019
7. Workplaces that Work: A Guide to Conflict Management in Union and Non-Union Work Environments Author: Blaine Donais Thomson Reuters Canada 2014
8. Difficult Conversations: How to Discuss What Matters Most Taschenbuch – Penguin Publishing Group August 2023, Douglas Stone (Autor), Bruce Patton (Autor), Sheila Heen (Autor)
9. Managing Workplace Conflict, Bernadine Van Gramberg (Author) Paperback, Federation Press January, 2006
10. Getting to Yes: Negotiating Agreement Without Giving In , Roger Fisher, William Ury, Bruce Patton, Penguin Publishing Group 1981

2 ECTS bei bestendener Prüfung

You will be asked to turn in a paper wherein you examine a specific international conflict situation with the theories/concepts and tool we will have covered during our lessons